How To Track An Order:
-First Try Your Email Inbox
-We Are Now Sending Shipment Notifications for most items As Soon as they Are Shipped
- If You Paid With Paypal Then Check Your Paypal Account Email
address ( its the email address your paypal account is based on)
- please note: we do use a couple of warehouses that do not provide us with timely tracking information. due to this we may not have tracking available until after your package arrives.
-Packages Generally Ship Within 2 - 3 Days Of Placement - This Time Can Vary Especially
If The Order Has Several Items And Can Take Up To A Week
-Tracking Numbers Are Not Provided For Drop Shipped Items - they
usually arrive before we are able to get the information
-If Its Been Over A Week You
Should Send Us An Email Immediately
- WITH THE FOLLOWING -
Subject Line: TRACKING -
Your Full Name
Ship to Zip Code
Ordering Method - ONLINE or by PHONE
List Of Items Ordered
And We Will Respond As Soon As Information Is Available
-Please Note: Requests
For Tracking Will Not Be Answered Within 4 Days Of Placing The
Order - DO NOT SEND A REQUEST WITHIN 4 DAYS
-Tracking Requests Will
Be Answered As Soon As Information Is Available - we don't want you to wait and will send it asap.
-Tracking Is Not Provided By
Phone - Please Do Not Call Asking For Tracking Information
Our Phone Reps DO NOT Have Access To This Information - if you do call please have a valid email address ready so that we can forward the tracking to it.
If your email requesting tracking hasn't been answered in a normal amount of time please check your spam folder, its usually there.
Thank You Your Support
- SDScooters Team